Equality, Diversity & Inclusion Policy

Our commitment

Home Flatpack is committed to treating customers, installers, retail partners and anyone we work with fairly, respectfully and without unlawful discrimination.

We want everyone who interacts with our business to feel welcome, valued and treated professionally.

Equality in how we work

We do not tolerate discrimination, harassment or victimisation.

We aim to provide our services fairly and consistently, regardless of protected characteristics such as age, disability, race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity.  The Equality Act 2010 protects people from discrimination in the provision of services as well as in many work relationships.

Customers

Every customer should receive the same standard of professionalism, communication and respect.

Where a customer has additional needs, we will consider reasonable adjustments wherever practical so that our service remains accessible and straightforward to use.

Service providers have a duty to consider reasonable adjustments for disabled customers, including changes to processes, communication or the way a service is delivered where appropriate.

Installers and contractors

Installers are expected to treat every customer, colleague and retail partner professionally and respectfully.

Discriminatory language, harassment, intimidation or inappropriate behaviour is not acceptable and may result in removal from the Home Flatpack installer network.

Retail partners

We aim to work with retailers who share our commitment to fair and respectful treatment.

When representing a retail partner in a customer’s home, our installers are expected to uphold these standards as part of the overall customer experience.

Diversity

We believe a diverse installer network and working environment strengthens our business.

Selection and opportunities should be based on competence, suitability and the ability to meet our standards and not personal characteristics unrelated to the work.

Raising a concern

Anyone who believes they have experienced discrimination, harassment or unfair treatment while dealing with Home Flatpack is encouraged to contact us.

Concerns will be taken seriously, reviewed fairly and handled as confidentially as reasonably possible.

Our standard

Respect everyone. Judge work fairly.

Make our service accessible.