Of course. We’ll ask you to choose a suitable installation date through our booking portal. You can also select an available arrival time slot to suit your diary.

This is something we’re unable to offer, but your installer will gather the packaging together neatly and leave it by your bin store or another suitable location at the property.

Don’t worry. It’s rare, but it can happen. If you notice anything missing or damaged before your appointment, please contact us and Phantom Furniture as soon as possible.

If your installer discovers a missing or damaged part during the build, they’ll let you know and record the relevant details so you know exactly what needs to be requested. We can then help arrange a return visit once the replacement parts arrive.

Yes. Your complete order should be delivered before you book your installation.

Please arrange your appointment for no earlier than the day after the expected delivery date, as delivery times can change. Where possible, please check the number of boxes received against your delivery information.

A call-out fee may apply if we attend but cannot complete the installation because the furniture, boxes or essential components are missing.

No. Please leave that to us. Your installer will unpack everything required for the build and keep the packaging together as they work.

If any boxes arrive visibly damaged, please photograph them before opening and contact Phantom Furniture as soon as possible.

Yes. We ask customers to make suitable parking available while the installer is on site. Where possible, this should be a driveway or other private parking.

If a permit is required, please arrange this in advance. Where paid parking applies, the customer is responsible for the cost for the duration of the installation.

If parking is restricted, difficult or some distance from the property, please tell your planner before the installation date so we can plan accordingly.

If your booking is in Central London, we do not charge any additional ULEZ or Congestion charges