Retailer Partnerships
Over the last six years we've completed 4,123 flatpack furniture bookings. We’ve learned a huge amount about what makes an installation service work well and just as importantly, what can cause problems.
The model we use today has been shaped by that experience. We’ve refined our processes, strengthened our quality controls and introduced nationwide training so every installer works to the same clear standards.
We also know that every retailer works differently and every business is at a different stage of its journey, so we don’t believe in a one-size-fits-all approach.
Even if an installer has built a product ten times before, they are still expected to familiarise themselves with the manufacturer’s manual before attending the booking.
That's part of our Quality Management System.
Our aim is to agree a tailored way of working together that suits your processes, supports your customers and promotes a positive image of both your company and the products you sell. Just as importantly, we want the working relationship to be fair and transparent for everyone involved.
Retailer, customer, installer and Home Flatpack with clear expectations and everyone working from the same page.
