Installer payments are based on the type and scope of each booking rather than an hourly rate. Before accepting a booking, you’ll be able to review the job details, location and agreed installer payment so you can decide whether the work is right for you.
Bookings are offered based on factors including location, availability, competence and previous performance.
Reliability, quality of work, customer feedback and compliance with our Installer Standards all help determine future booking opportunities.
Consistently high standards can lead to more suitable bookings being offered.
Yes. Suitable bookings are offered through The Bookings App. You can review the scope, location and installer payment before deciding whether to accept. You should only accept work that you have the experience, competence and availability to complete properly.
No. The Home Flatpack Installer Network is designed to provide additional installation opportunities alongside your existing trade or business. It can be a useful sideline and an additional source of income, but booking volumes vary by location, season and customer demand and should not be relied upon as guaranteed or full-time work.
No. There is no requirement to accept every booking. We would much rather an installer decline a job than accept work they cannot complete reliably or to the required standard.
Home Flatpack operates on a self-billing basis. You do not need to submit an invoice for every completed booking. Complete the work to the required standard, complete the booking record and submit all required evidence.
Once the booking has passed our quality review, we take care of the payment process.
Complete the job. Complete the record. We’ll handle the payment.
Payment follows successful completion of the booking. Once the work has been completed to the required standard, all required photographs, evidence and booking information have been submitted, and the booking has passed our quality review, it becomes eligible for payment. Approved Installers operate on 10-day payment terms. Elite Installers operate on 5-day payment terms.
Yes. Installers who consistently demonstrate reliability, quality workmanship, professional customer care and compliance with our standards can progress from Approved Installer to Elite Installer.
Elite status recognises consistently strong performance and includes faster payment terms, with performance bonus opportunities also available for installers who regularly meet the required standards.
We provide onboarding covering Home Flatpack’s systems, Installer Standards, The Bookings App, evidence requirements and booking processes.
We do not teach installers the underlying trade skills. Applicants must already be competent and experienced in the types of installation work they choose to accept.
You’ll need relevant assembly or installation experience, suitable tools and transport, a smartphone with internet access, eligibility to work in the UK and the required level of Public Liability Insurance.
You’ll also need to be comfortable working to our Installer Standards, following the agreed scope of each booking and completing the required quality and evidence process.
We understand that not every installation goes perfectly. What matters is how issues are handled. Installers are expected to communicate promptly, follow the correct reporting process and work with the planning team to find the right solution rather than leaving problems unresolved.